Support & FAQ

No. The App has no feature that sends information over the internet, and text is read on your iPhone only. The recognized text itself is never stored. See the Privacy Policy for details.

Photo access is set to "Limited". Go to Settings → Found Key → Photos → Full Access to check every photo.

When "Optimize iPhone Storage" is on, the full version of older photos lives only in iCloud and your iPhone keeps a small preview. After purchasing Unlock All, turn on "Include iCloud-only photos" in Settings to download and check them over Wi-Fi.

Normally the App first narrows down photos that look like they contain text. Thorough mode reads every photo, including ones with little text or handwritten notes. It takes several times longer and is available with Unlock All.

Scanning and seeing how many photos were found are free, and you can open up to 10 found photos. Opening the rest, bulk delete, Thorough mode and checking iCloud-only photos come with Unlock All (a one-time purchase).

Tap Settings → Restore Purchase. If you are signed in with the same Apple ID you bought it with, it unlocks at no extra cost.

Open the Photos app and go to Albums → Recently Deleted. You can recover it within 30 days.

Depending on how the text appears, the App can miss or misjudge photos. Thorough mode may help. It would help us improve if you tell us what kind of photo it was (please don't send the contents).

Use Settings → Reset Scan History. The next scan will check every photo again. Your photos are not deleted.

Refunds for App Store purchases are handled by Apple. Please request one at reportaproblem.apple.com.